Billing and pricing
How calls are priced, how prepaid credit works, how to add funds, and how to read your usage.
Dialgem is prepaid. You add credit to your organization, and each call draws it down by the second. Billing is managed in the dashboard.
What a call costs
A call is priced per connected minute and billed per second. The price is the sum of up to four parts:
| Part | What it covers | Per minute |
|---|---|---|
| Platform | Orchestration, speech recognition, recording and post-call analysis. Every call pays it. | $0.030 |
| Voice | The voice engine the agent speaks with. | Cartesia $0.025, ElevenLabs $0.035 |
| Language model | The model that runs the conversation. | GPT-4o mini $0.005, Haiku $0.012, GPT-4o $0.030, Sonnet $0.035 |
| Telephony | Dialgem's phone line. | Inbound $0.025, outbound $0.035 |
Telephony is free on web calls, and free when your own carrier carries the call (a SIP trunk of yours, or a call you register).
Example. An inbound phone call on the default setup (Cartesia voice, Haiku, Dialgem's line) is $0.030 + $0.025 + $0.012 + $0.025 = $0.092 per minute.
Chats are priced per agent reply instead of per minute.
Add credit
In the dashboard, open Billing and choose how much to add. Payment is handled by Stripe Checkout. There is a minimum and maximum top-up per payment.
Auto-recharge tops up your balance automatically when it falls below a level you set, using a saved card. Set it up under Billing.
When credit runs out
A low balance sends an email to owners and admins. If the balance reaches zero, new calls are refused and campaigns pause until you add credit. Calls already in progress are not cut off.
See what you spent
Every call record shows its cost. Analytics shows spend over time.
The Usage tab
Settings, Billing, Usage (owners and admins only) shows what your calls cost over a period you choose: This month, Last month, Last 7 days or Last 30 days. The heading shows the per-minute rate new calls are charged now.
It shows four totals (spend, billed minutes, calls and average call length), a daily chart you can switch between spend, minutes and calls (or view as a table), and breakdowns by agent (most expensive first), by direction (inbound or outbound) and by call type (phone, or web and tests from the agent editor), each with a share-of-spend bar.
How to read it:
- A call belongs to the day it started, and days are UTC, so a late-evening call may land on the next day.
- Spend is what each call was charged when it ended. A later price change affects new calls only; past figures never change.
- Calls with no billed time (unanswered, failed, or still in progress) count in the call total but add no minutes or spend. The Calls tile says how many.
- A period can cover at most 366 days.
Phone numbers
A purchased number has a monthly price, shown when you search. Dialgem takes the first month from your balance when you buy.