Exports

An export is a file of your calls that Dialgem prepares in the background, so you can hand it to a spreadsheet, a warehouse or an auditor. Owners and admins make them under Settings, Exports.

Making one

Choose a date range (up to 366 days), an optional direction, a format, and what to include:

• CSV is one row per call with the columns people usually ask for: call id, agent, direction, status, numbers, start and end time, duration, cost, disconnection reason, outcome and sentiment, latency, and (if you ask) a transcript as plain text and a recording link.
• JSON Lines is one full call record per line, in the same shape as GET /v1/calls (analysis, per-turn latency, events, and the transcript as structured turns when included).

When it is ready we email you a link to the Exports page. The email contains no download address: you sign in, press Download, and get a fresh link that works for 15 minutes. A forwarded email therefore cannot hand your call data to anyone.

What is in it, and what is not

• Only calls in your workspace, started in the range. Calls already removed by your data retention settings are gone and are not in the file.
• The same privacy rules as the API: where an agent is set not to keep transcripts or to redact personal data, the export does not contain what the API would not show, and keypad digits are left out unless the agent keeps them.
• Recording links are time-limited addresses, valid for the life of the file (7 days). The audio itself is not inside the export; download recordings from those links while they work.
• A file stops at 200,000 calls (or a size limit). The export says it was cut short; make several smaller ranges instead.

Limits

• One export is prepared at a time per workspace, and at most 10 can be started per day.
• A file is deleted 7 days after it is made; delete it earlier from the same page.
• Making, downloading and deleting an export are recorded in the audit log.
• Exports are not available to API keys; they are made from the dashboard.