Your profile and sign-in

These settings are about you, not your organization. Open Settings, Account in the dashboard.

Profile

You can change your full name, which is how you appear to the rest of your organization. The page also shows your role in the current organization.

Your email address cannot be changed in the dashboard. Contact support to change the address on your account.

Change your password

Enter your current password and a new one of at least 8 characters. Changing it also invalidates any password-reset links that are still outstanding.

Forgot your password

1. On the sign-in page choose Forgot password and enter your email.
2. If an account exists, Dialgem emails a reset link. The page gives the same answer either way, so it never reveals whether an address has an account.
3. The link is valid for 1 hour and works once. You can ask for a new one at most once a minute.
4. Choose a new password (8 characters or more). You are signed in.

Resetting a password signs you out everywhere else, cancels any other outstanding reset links, and emails you that the password changed, so a reset you did not ask for is noticed. If your organization requires single sign-on, you sign in through your identity provider and cannot set a password this way.

Confirm your email

Dialgem emails a confirmation link when you sign up. It is valid for 48 hours, and you can ask for another once a minute from the banner at the top of the dashboard. Until you confirm, you can build, but you cannot invite teammates. Opening a password-reset link also confirms the address, because the link was sent to it.

Google and GitHub

Under Sign-in methods you can connect or disconnect Google and GitHub. Once connected you can use them instead of a password. You cannot disconnect your last way of signing in: set a password or connect another provider first. Connecting and disconnecting are recorded in your account history.

Passkeys and a second step are set up on the same page. See Two-step verification.

Your organizations

This section lists every organization you belong to and your role in each. One person can belong to several, and each has its own agents, keys and billing. Switch between them, or create another, from the organization menu at the top of the sidebar.

Delete your account

Delete account sends a request rather than deleting on the spot, because an account can be tied to things one click must not destroy or strand: unused prepaid credit, rented phone numbers, or an organization other people still use.

After you confirm, Dialgem's privacy team receives the request and you receive a receipt by email. They contact you to confirm the details, including any credit and numbers, before the deletion is carried out. You can send one request an hour. To remove call data without closing your account, see Data retention and erasure.