Mr. Gem, the built-in assistant

Mr. Gem is the assistant built into the Dialgem dashboard. Open it from the dashboard to:

• Ask how Dialgem works. It answers from this documentation.
• Look things up in your account. Your agents, calls, contacts, phone numbers, usage, voices, templates and test results, read with tools rather than guessed.
• Build and adjust agents with you. Describe what you want and it proposes a prompt agent or a flow agent, or changes to an existing one.
• Show you where things are. For "how do I..." questions it can walk you through the real controls on your screen.

Conversations belong to the person who had them and are saved so you can come back to them. Mr. Gem is part of the dashboard, so it works from a signed-in session and not with an API key. Dialgem staff helping you in a read-only view-as session may be able to read them.

Proposals: nothing changes until you accept

When Mr. Gem wants to change something it makes a proposal. A proposal changes nothing. It shows exactly what would change, and you accept or reject each part separately. Only the parts you accept are applied, as you, and Mr. Gem is told what you accepted and rejected so it can suggest a different approach.

• A proposal that is not reviewed within an hour expires. Ask Mr. Gem to propose it again.
• It can be applied only once, so a second click or a second tab does nothing extra.
• Accepted changes are recorded in the audit log like any other change you make.

What it can propose: a new prompt or flow agent, edits to an agent's draft, custom functions, which agent answers a phone number, publishing an agent version, the websites allowed to start browser calls, the organization's name, webhook endpoints and alert rules. It will say plainly when a change affects live calls.

What it cannot do: buy or release phone numbers, change members, API keys, billing, data retention or recording settings, place calls, start campaigns, or delete things. It tells you where to do those yourself. It never sees API keys or signing secrets: you add those in the dashboard.

Attach things to a question

You can attach up to 6 items to a message: files or images (up to 5 MB each), highlighted text, and items from your account such as an agent, a call or a test run. Mr. Gem treats them as material to read, never as instructions to follow.

Answer styles

A picker offers up to three styles. Which styles are offered can vary.

Replies can also be read aloud.

Credits

Mr. Gem's work is counted in credits.

• Every organization gets free credits each day, 35 by default, resetting at midnight UTC.
• An ask costs the style's price above, rounded up to the next half credit. A big ask that uses a lot of work (many lookups, long history, a large proposal) costs proportionally more.
• When the free credits are used up Mr. Gem stops, unless you turned on pay as you go.

Settings (owners and admins)

Settings, Mr. Gem shows today's credits and who used them, and has three parts:

• Limit per person. The most any one person can use each day, in half-credit steps, so nobody uses up the whole organization's allowance. 0 means no limit, which is the default.
• Pay as you go. Lets Mr. Gem carry on past the free credits, taking each extra credit from your prepaid balance at the price shown (about $0.10 by default), up to a monthly cap you set between $1 and $10,000. Only credits past the free ones are charged. It is unavailable if your organization does not use a prepaid balance.
• Last 30 days. Conversations, replies, credits used, and how often people accept its proposals.

Other members see their own conversations but not this page.