Core concepts
The handful of objects everything else in Dialgem is built from, and how they fit.
| Concept | What it is |
|---|---|
| Agent | The thing that talks. A prompt agent follows a system prompt and uses tools. A flow agent follows a graph of nodes you design. |
| Call | One conversation. It has a transcript, a recording, a cost and a disconnection reason. Types: phone, web and outbound. |
| Phone number | A number you buy on Dialgem or connect from your own carrier, routed to an agent. |
| Organization | Your workspace. Members, keys, billing and data belong to it. |
| API key | A secret for your server. Keys can be limited to the scopes they need. |
| Webhook endpoint | A URL on your server that Dialgem calls, signed, when something happens on a call. |
Keys
Keep keys on the server
Never put an API key in a browser or mobile app. For browsers, use a web call token instead.