Do-not-call list

Numbers your organization will not dial. Add or remove them, let agents add people who ask to stop, and where the list is enforced.

The do-not-call list is a list of phone numbers your organization will never call. It is per organization, and every outbound call checks it. Open it from Do-not-call in the dashboard.

What it blocks

Single outbound calls to a listed number are refused with a 409 and the code do_not_call. See Calls.
Campaigns check the list when they start and again just before each call, so a number added while a campaign is running is skipped. A call already in progress is not cut off. See Campaigns.

It does not affect inbound calls: a listed number can still call you.

Add and remove numbers

Enter the number in international format, such as +15551234567.
Optionally add a reason (up to 500 characters), for example "Asked by email to be removed".
Choose Add.

The list shows each number with its reason, when it was added, and where it came from. Use the search box to find a number on the page. Removing an entry means the number can be dialled again, so remove one only when you have the person's renewed permission.

A number that is not a valid phone number is rejected. If a number you expected to be blocked still got called, check its spelling on the list, with and without the +.

Let the agent add people who ask

Turn on DNC Detection for an agent (dnc_detection_enabled). The agent then honours a request such as "stop calling me": it says a short goodbye, adds the number to the list, and ends the call. It does not do this for "not now", "call me later" or a wrong number. The entry records which call it came from.

The list is a tool to help you respect opt-outs, not legal advice. You are responsible for the consent and do-not-call laws that apply to your calls, including any national registries, which Dialgem does not check for you.

Do-not-call entries are kept even after you erase a call's data.